Please note: When trying to see how much something costs to be shipped to your location/address, you need to create an account so the system knows where you live/where the order is going. This way the shipping charges can be calculated correctly. There is no obligation at that point. If you log off, then the cart will be there when you log back in as long as you created an account. Shipping charges are calculated by the carriers not us. We do not charge handling fees. Charges are figured by weigh of package and distance. Most carriers use the zip code method to calculate rates.

FREE shipping offer is on orders $75.00 and over (excludes Alaska & Hawaii). Gallon containers, clay & tile cases are excluded from the free shipping offer due to their weight & size. However the shipping amount shown on the checkout page on purchases of Gallon containers, clay & tile cases reflects a discount of 50% off reg. shipping cost for those excluded items. Only those items will be charged the discounted shipping charge. All other items in your order qualify for free shipping as long as the total order is $75 or over. We proudly feature the following carriers. Please note that when trying to see how much something costs to be shipped to your location, you need to create an account so the system knows where the order is going. This way the charges can be calculated correctly. There is no obligation at that point. If you log off, then the cart will be there when you come back as long as you created an account.

Choose from the complete family of shipping service we provide from Fed Ex. Including all air services, ground and home delivery.You can also choose from United States Post Office Parcel Post, First class (under 1lb) and priority which offer lower shipping rates. We also accept orders and ship to Mexico, Canada, Europe, South America, Asia & worldwide! All funds are in US dollars.

Returns and Exchanges
These require a return authorization (calling us for authorization is required) and a copy of your Invoice. Replacement or exchanges will be treated as a seperate order (you will be charged for the merchandise and a credit will be issued upon receipt of the returned items). No returns or credits after 7 days of delivery of order. There is a $2 charge for cancelling orders that have not been shipped yet, this is to cover credit card & administrative costs/fees.

Our return policy is as follows:
If it is our error or a manufacturer defect:
Receive a full credit if received 1-10 days from date delivered. You may be asked to provide some documentation.

Customer Error/overordered quantities/not what customer wanted/dislikes product:
20% restocking charge & customer pays for return shipping to our location in Van Nuys, California. If we paid for the shipping, that amount too will be deducted before a refund is issued.

Refunds under $25 are issued a credit memo unless you request otherwise (Memos are valid for 180 days)

Shipping:
All orders are shipped F.O.B. Van Nuys, CA. There are no minimum for orders. If an order that is placed is smaller than $10, a small handling fee of $1.50 will be charged in addition to the purchase and shipping charges. Any customs fees due on International Shipping orders are the responsibility of the customer. Customs fees may need to be paid to your Postal service before delivery of your item, and are charged by your carrier not by www.ceramicartspace.com
UPS or Fed Ex will not ship to PO Boxes; please choose USPS if you have a PO Box without a street address.

International Orders

We are aware that certain countries do charge taxes/tarrifs and or import fees on incoming products. For this we are not responsible. It is always best to check your import regulations to see what is required in inport taxes/fees before ordering. When shipping to Canada, the buyer is responsible for all government fees/taxes. We are not responsible for any taxes and import fees your country may be charging, nor is it up to us to publish such government fees. Some countries allow self customs clearance/declaration to have a reduced charge. Returning products to us because fees were not paid will incur a charge of 50% for re stocking/packaging fee in additon to all shipping costs incurred. Orders canceled while still in our control but placed longer than 24 hours before, are subject to a $10.00 charge. This fee is charged for time, packing materials used & for processing your refund. This fee is only to cover our expenses. We ship to over 80 countries and it would be imposible to maintain an up to date customes fee schedule for them. Customs regulations and fees change all the time.

Local will-call service available

Local will-call pickup is available at our Van Nuys, Ca. warehouse location . Just let us know by checking the will-call box in the shipping page and we will email you to let you know its ready and when to pick up. No shipping charges will added to your order for this service.

Free shipping offer does not apply to clients that are closer than 15 miles. We will-call your order at our Van Nuys location by checking the will-call box in the shipping page of the checkout process.

We ship orders FedEx , USPS or common carrier. Insurance up to $100 value is included in shipping rates for FedEx. Additional insurance for orders can be added and purchased at customer expense.

If your item is returned to us by FedEx, US Postal Service (or other shipping service) due to an incorrect or insufficient address, lack of forwarding address or any other such reason, we will refund your purchase price less shipping and handling charges (including any return postage charged to us by FedEx or other carrier) and a restocking charge of up to 20%.

Explanation of free shipping offers:
Free shipping in the 48 US states only with any $75 order. Excludes Alaska & Hawaii. As it states on our home page clay, liquid gallons or larger containers and tile cases are exempt due to the weight of these products. However we have set up discounted rates that will save you more than 50% off published shipping rates. When you get to the shipping page of the checkout (and you have any of the above items in your cart) you will see the available discounted shipping choices. Any other items in your order/cart will be shipped freight free provided the total order including tiles are over $75. Only the tile cases are weighed so you are not charged shipping on the other items if order total is over $75. If you have any questions, please email or call us. We determine the carrier and the service for the free shipping offer. However most of the time we use UPS or FED EX ground service. If you wish expedited shipping you may select one of the other choices and pay the cost.

 Freeze warning

**FREEZE WARNING: Many glazes will freeze. www.ceramicartspace.com nor the different shippers we use are responsible for damage done to glaze or any other products we ship due to extreme cold weather. We take every precaution to package our glazes and supplies well. Please take your local weather into consideration as you place your order. If glaze freezes, it may expand and damage the jar. Wax resist will turn bad if frozen.

We thank you for choosing www.CeramicArtSpace.com for all of your ceramic crafting needs.